Before you place a call for repair, you should determine whether
the problem is with your telephone, your other equipment or our line. You may
avoid unnecessary repair visit charges simply by determining where the problem
exists before you call the Spectrotel repair department. Before you call for
service, test your phones to make sure the problem is with the line and not your
phone. If you discover that the problem is inside your home or office, you can
try making your own repairs or ask an electrician, contractor or knowledgeable
friend to help you. Be aware that if you rent a home or office, your landlord
may be responsible for inside wire repairs. Once you have checked your
telephone and/or other office equipment, and the trouble still exists, feel free
to call our repair department and we will be glad to assist you.
* If a technician is dispatched on a trouble deemed as "Customer
Premise Equipment" it may result in a maintenance visit charge.
Test your phone before you call for service. If you have more
than one telephone, unplug the one that may be broken and plug another phone in
the same jack. If the problem stops on the second telephone, the problem is most
likely with your premise equipment. In this case you would need to make the
necessary repairs to your internal equipment yourself or by calling your
If the problem still exists when you test a different phone on
the affected line, contact a Spectrotel Customer Care Representative to report
You may report trouble directly to our Spectrotel customer
service rep at 1-888-773-9722. Our Spectrotel customer
service reps are trained to assist you with efficient, knowledgeable
troubleshooting 24 hours a day.