Spectrotel Careers

Spectrotel recognizes that its success is dependent upon the significant contributions of its employees, and the company is committed to creating and fostering an environment in which employees are able to learn, grow and excel. Spectrotel and its employees work together to achieve the highest potential and purpose in the Company’s contribution to the marketplace and customers, industry and society.  If you are a self-starter but also able to work well within a team for the benefit of the larger organization, and if your are committed to providing best in class service, you may find Spectrotel to be the right place for you to make your contribution to the organization as you work and grow professionally.

Below is a list of current openings at Spectrotel. If you think there is a good fit between you and Spectrotel, please feel free to review the openings and submit your resume to begin the application process. We will be sure to contact you if we agree. If you don’t see a current opening that matches your specific area(s) of interest, but you would like to send a resume for consideration in the future, please feel free to submit it below by selecting “Any open position.”

 

Spectrotel Career Opportunities

Please click on the following job titles to provide a summary description.  Please click the link following the summary to download the full job description.

Agent Sales Support Analyst The primary objective of this position is to support the activities of sales agents and coordinate the evolution of sales leads for commercial voice, internet, data and managed services products into signed service orders.  Download Job Description Apply To Job

Agent Sales Support Order Entry Specialist The primary objective of this position is to coordinate, scrub and enter service orders for commercial telecommunications services.   Download Job Description Apply To Job

Channel Account Manager Will manage relationships and business development aspects with a primary focus on sales revenue.  The role balances sales support, Agent management with the focus on growing customer base.  Manages multiple simultaneous tasks to completion, develops and maintains positive working relationships with Agents, and promotes ongoing customer problem resolution. Download Job Description Apply To Job

Channel Sales (Florida) Channel Sales is responsible for building a network of Channel Partners within the assigned region and to maintain/expand existing relationships in conjunction with company goals and objectives. Download Job Description Apply To Job

Customer Service Representative Spectrotel is looking for candidates with a “Customer First” mentality interested in the challenge of working in a fast-paced Call Center environment. Candidates should have flexibility in scheduling as the Center handles inbound inquiries for our base 24 hours a day, 365 days a year. Download Job Description Apply To Job

Premier Accounts Manager Responsible for large account customer communication, conflict resolution, and compliance with client deliverable(s) for all telecom services offered. Download Job Description Apply To Job

Process Improvement Coordinator This position is responsible for identifying and coordinating process improvement initiatives within Spectrotel, including best practices and standard operating procedures. The role is responsible for identifying, planning and implementing key projects to improve quality, reduce cost, increase productivity and improve cycle time, resulting in significant business improvement and customer satisfaction. Reports to: Director of Business Transformation and Optimization Download Job Description Apply To Job

Service Delivery Coordinator – Access The Service Delivery Coordinator (SDC) is responsible for project planning, carrier order placement and quality assurance for all post-sales support to clients during the provisioning/Implementation process with respect to the HPBX, SIP and VOIP products. The SDC must ensure that the customers have a smooth transition from their current provider to Spectrotel. The SDC must possess a broad understanding of technical knowledge of analog, digital and VOIP voice services, while also being an effective project manager. Download Job Description Apply To Job

Sr. Product Manager The Senior Product Manager is responsible for owning the process of identifying, building and delivering new telecommunications products while also enhancing assigned existing products. Designs market action plans as well as articulating and producing customer requirements with all needed documentation. Conducts new product evaluation, identify appropriate business stakeholders, define detailed business requirements and ensure sales and operational plans align with business objectives and financial requirements. Download Job Description Apply To Job

Supervisor NOC Voice & Access Key Accountabilities: Supervisor - NOC Supervise a 24x7x365 Network Operation Center’s (NOC) shift operations and personnel. Assign and manage the work load of shift personnel, as well as escalate resource constraints to management. Oversee day-to-day NOC operations, escalations, ticketing and communications with all customers. Responsible for large account customer communication, conflict resolution, and compliance with client deliverable(s) for all telecom services offered. Download Job Description Apply To Job

 

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