Spectrotel Careers

Spectrotel recognizes that its success is dependent upon the significant contributions of its employees, and the company is committed to creating and fostering an environment in which employees are able to learn, grow and excel. Spectrotel and its employees work together to achieve the highest potential and purpose in the Company’s contribution to the marketplace and customers, industry and society.  If you are a self-starter but also able to work well within a team for the benefit of the larger organization, and if your are committed to providing best in class service, you may find Spectrotel to be the right place for you to make your contribution to the organization as you work and grow professionally.

Below is a list of current openings at Spectrotel. If you think there is a good fit between you and Spectrotel, please feel free to review the openings and submit your resume to begin the application process. We will be sure to contact you if we agree. If you don’t see a current opening that matches your specific area(s) of interest, but you would like to send a resume for consideration in the future, please feel free to submit it below by selecting “Any open position.”

 

Spectrotel Career Opportunities

Please click on the following job titles to provide a summary description.  Please click the link following the summary to download the full job description.

Customer Care Representative JOB SCOPE Spectrotel is looking for candidates with a “Customer First” mentality interested in the challenge of working in a fast-paced Call Center environment. Candidates should have flexibility in scheduling as the Center handles inbound inquiries for our base 24 hours a day, 365 days a year. Download Job Description Apply To Job

Mobility Advisor - South Carolina JOB SCOPE Under the direction of the Managed Mobility Supervisor, the Mobility Advisor will provide support to client base via telephone, email, and web portals. Here you will work with customers to procure mobility devices and equipment, and Identify, troubleshoot, and resolve basic technical and non-technical issues. Download Job Description Apply To Job

Network Engineer JOB SCOPE The Network Engineer will complete provisioning tasks for all Voice/Data/Security Services including Site-to-Site VPN, Broadband VPN, and Firewalling. This level Engineer handles escalations from the lower tiers regarding pre-build assistance or general guidance during customer installations. At this level, the Engineer will facilitate conference calls with customers and Project Managers as necessary. Download Job Description Apply To Job

NOC - Technician - Tier 2 JOB SCOPE Spectrotel is a “carrier of carriers” with around-the-clock surveillance, troubleshooting and maintenance at our newly built Network Operations Center (NOC). Customer Service is the hallmark of Spectrotel and therefore qualified candidates shall be responsible for delivering Best in Class service to our valued customers and providing technical support for Spectrotel’ s robust suite of Voice, Data, and Managed Services products. Candidates should have flexibility in scheduling as the NOC handles inbound inquiries for our base 24 hours a day, 365 days a year. We provide technical support to customers through ACD and email support systems, with focus on a quick and concise resolution. Download Job Description Apply To Job

NOC - Voice Technician JOB SCOPE Spectrotel is a “carrier of carriers” with around-the-clock surveillance, troubleshooting and maintenance at our newly built Network Operations Center (NOC). Customer Service is the hallmark of Spectrotel and therefore qualified candidates shall be responsible for delivering Best in Class service to our valued customers and providing technical support for Spectrotel’ s robust suite of Voice, Data, and Managed Services products. Candidates should have flexibility in scheduling as the NOC handles inbound inquiries for our base 24 hours a day, 365 days a year. We provide technical support to customers through ACD and email support systems, with focus on a quick and concise resolution. Download Job Description Apply To Job

Payment Center Representative JOB SCOPE Payment Center Representative is responsible for handling incoming calls, updating payment information, process payments and place outbound calls to those in delinquent status. The PCR must have strong negotiation skills, ability to build a report with customers and retain while collecting. Download Job Description Apply To Job

Salesforce Administrator JOB SCOPE A database administrator to enhance and maintain the Salesforce platform which supports all programs, initiatives, events, and projects. The Salesforce Administrator will ensure the integrity of the database and make the data accessible through easy-to-understand reports. You will provide ongoing support for data migration and be required to spot gaps and make suggestions for process improvements. You'll partner closely with teammates and engineers for ongoing maintenance, requirements gathering, configuration, consulting, and implementation of new features, and analyzing large sets of data to ensure quality. Download Job Description Apply To Job

Service Delivery Coordinator – Access JOB SCOPE The Service Delivery Coordinator (SDC) is responsible for delivery of customer orders over several carrier networks and product combinations. This position is technical and operational in nature and requires quality assurance for every aspect of the workflow. The candidate is expected to meet or exceed all service levels including on-time performance for customer and carrier orders and meeting all quality standards and policies set forth by Management. This position also includes more complex customer solutions and/or larger bandwidths. Download Job Description Apply To Job

Service Delivery, Project Manager JOB SCOPE Responsible for the direction, coordination, execution, control, and completion of project management functions associated with Spectrotel Business customers. This includes scope of work review, project planning, tracking, reporting, internal & external customer communications, personnel management, and quality control. Work requires a great deal of planning and independent discretion to ensure that projects are completed in a timely manner and in Spectrotel's best financial interests. Responsible for key decisions such as expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue, identifying priority locations/services when expediting the entire project may not be available, and driving the provisioning process from order creation through to billing completion. Spectrotel's products include but are not limited to the following: Voice: Pots, Centrex, RCF, Trunks, PRI’s, T1s, SIP and Hosted PBX. Data: TLS, MPLS, Cable, Fiber, DSL, Ethernet, Private Lines, Burstable Internet, Wireless and other Managed Services such as Desktop phone sets, Routers, Firewalls, etc. The ideal candidate is one that provides leadership, technical and operational direction, as well as quality assurance for every aspect of the workflow by providing tactical direction for all facets of the process.   Download Job Description Apply To Job

SOC Security Analyst JOB SCOPE SOC Analysts serve as crucial first responders to security threats, alerts, and incidents, as part of Spectrotel 24/7 SOC team. Our Analysts are responsible for triaging security alerts detected by FortiSIEM, FortiEDR, and DarkTrace NDR, analyzing all available data to determine if a cyber-attack is occurring, scoping the extent of a suspected attack, coordinating efforts to contain attacks, performing forensic investigations to determine the details around threats and attacks, and providing guidance on remediation actions. Download Job Description Apply To Job

Special Projects Intern JOB SCOPE The primary objective of this entry-level position is to coordinate, scrub and enter service orders for commercial telecommunications services. The candidate will report to the Supervisor of Network Optimization and Special Projects. Download Job Description Apply To Job

VoIP Engineer JOB SCOPE The VoIP Engineer will assist in provisioning tasks for all VoIP Services including but not limited to Hosted PBX, SIP, and POTS replacement product sets. This level Engineer handles escalations from the lower tiers regarding pre-build assistance or general guidance during customer installations and repair scenarios. At this level, the Engineer will facilitate conference calls with customers and Project Managers as necessary. Download Job Description Apply To Job

 

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