Spectrotel Careers
Spectrotel recognizes that its success is dependent upon the significant contributions of its employees, and the company is committed to creating and fostering an environment in which employees are able to learn, grow and excel. Spectrotel and its employees work together to achieve the highest potential and purpose in the Company’s contribution to the marketplace and customers, industry and society. If you are a self-starter but also able to work well within a team for the benefit of the larger organization, and if your are committed to providing best in class service, you may find Spectrotel to be the right place for you to make your contribution to the organization as you work and grow professionally.
Below is a list of current openings at Spectrotel. If you think there is a good fit between you and Spectrotel, please feel free to review the openings and submit your resume to begin the application process. We will be sure to contact you if we agree. If you don’t see a current opening that matches your specific area(s) of interest, but you would like to send a resume for consideration in the future, please feel free to submit it below by selecting “Any open position.”
Spectrotel Job Openings
Please click on the following job titles to provide a summary description. Please click the link following the summary to download the full job description.
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Will manage relationships and business development aspects with a primary focus on sales revenue. The role balances sales support, Agent management with the focus on growing customer base. Manages multiple simultaneous tasks to completion, develops and maintains positive working relationships with Agents, and promotes ongoing customer problem resolution.
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The Engineer - Cloud Services will complete provisioning tasks for all Voice/Data/Security Services including Site-to-Site VPN, Broadband VPN, and Firewalling. This level Engineer handles escalations from the lower tiers regarding pre-build assistance or general guidance during customer installations. At this level, the Engineer will facilitate conference calls with customers and Project Managers as necessary.
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The Hosted / Cloud Implementation Engineer (SDC) is responsible for project planning, carrier order placement and quality assurance for all post-sales support to clients during the provisioning/Implementation process with respect to the HPBX, SIP and VOIP products. The SDC must ensure that the customers have a smooth transition from their current provider to Spectrotel. The SDC must possess a broad understanding of technical knowledge of analog, digital and VOIP voice services, while also being an effective project manager.
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Responsible for large account customer communication, conflict resolution, and compliance with client deliverable(s) for all telecom services offered.
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POSITION PURPOSE: Spectrotel is a “carrier of carriers” with around-the-clock surveillance, troubleshooting and maintenance at our newly built Network Operations Center (NOC). Customer Service is the hallmark of Spectrotel and therefore qualified candidates shall be responsible for delivering Best in Class service to our valued customers and providing technical support for Spectrotel’ s robust suite of Voice, Data, and Managed Services products.
Candidates should have flexibility in scheduling as the NOC handles inbound inquiries for our base 24 hours a day, 365 days a year. We provide technical support to customers through ACD and email support systems, with focus on a quick and concise resolution.
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