Spectrotel-H2O Overgroup Customer Portal Platform Wins Best In Show at ITEXPO Miami 2014
ATLANTA, GA (February 18, 2014) – H2O Overgroup, the leader in innovative billing back-office solutions for Technology Service Providers, announced today that its Enterprise Customer Portal was selected as a winner of the Best of Show Award for Best Customer Service Solution at ITEXPO, at the Miami Beach Convention Center. Winners of the prestigious Best of Show Award program are reserved for products or services that demonstrate raw creativity and technological innovation.H2O’s Enterprise Customer Portal was a collaborative effort with Spectrotel, Inc., a Competitive Local Exchange Company (CLEC) serving customers throughout the United States. The Enterprise Customer Portal helps technology service providers solve customer relationship challenges by equipping customers with self-managed tools, robust data reporting, and the ability to personalize services. Providers can offer Enterprise Customer Portal as a value add to new customers and increase customer stickiness without the investment to build and manage an in house solution.
“As Spectrotel strategized its future technological needs for all its target markets, we understood very early on that having very robust and simple self-serve tools and reporting is an absolute necessity for our customers to ease administration,” said Mitch Wright, CIO of Spectrotel, Inc. “We are proud that our vision combined with the outstanding technological design and programming of H2O Overgroup resulted in this award.”
Said Ross Artale, President and COO of Spectrotel, Inc., “The response from our customer and agent base has been tremendous. The H2O Enterprise Customer Portal gives Spectrotel a clear competitive advantage.”
“Enterprise Customer Portal was built to win and retain multi-location customers and attract top agents,” said Brent Maropis, CEO of H2O Overgroup. “It’s an honor the Enterprise Customer Portal has been recognized by TMC at ITEXPO as being the Best Customer Service Solution.”
ABOUT H2O OVERGROUP
H2O Overgroup develops innovative billing and customer management solutions for technology service providers. Flexible, scalable and secure, H2O provides complete solutions to effectively on-board customers, accelerate revenue capture, and view live analytics on-demand. The H2O platform enables companies to manage their front and back-end operations in one system, in real-time. Founded in 2002, H2O Overgroup has grown to be the go-to solution for technology service providers across the U.S. and has received national recognitions such as the Inc. 5000 award. Headquartered in Atlanta, Georgia, H2O Overgroup is acknowledged as a leader in billing and back-office solutions. H2O manages top companies in the U.S. and generated over 90 million invoices in 2013 alone. For more information, visit www.overgroup.com.
Spectrotel, headquartered in Neptune, NJ, was founded in 1996 with a mission to bring quality, affordable, and personalized telecommunications services to customers of all sizes nationwide. From traditional voice and data services to leading edge IP-based solutions, Spectrotel’s “Simply Better Service” is geared to bring the best available underlying infrastructure with unparalleled solutions, service, and savings to its customers. For more information, visit http://www.spectrotel.com/.
Overgroup Consulting, LLC.
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