Consistent support to navigate every challenge
One team, zero disruptions
Other companies hand you off from a project manager to an account rep once your solution is in place. But we believe in true life cycle customer management. Taking the time to get to know you and your business is a critical part of our process. For qualified customers in Spectrotel’s exclusive Premier Account program, a Premier Account Manager is with you from the start to support you at all stages. Plus, the team you meet with on day one remains your dedicated point of contact throughout your transformation.
True life cycle support
Once you qualify — ask your sales rep how — your Spectrotel Premier Account Manager helps navigate every complexity, maximizes your technology investments, and prepares your company for the next chapter. As a premier account, you work with an industry expert consulting on your current and future needs and proactive support that includes first invoice review, daily order status updates, conference calls, quarterly reviews, and an annual site visit.
Seamless support of your digital transformation
After our comprehensive discovery process, your dedicated Spectrotel project manager takes over, providing end-to-end support to ensure that we meet all your deliverable requirements, milestones, and timelines through the entire customer lifecycle. It’s just another way we act on our key value of customer at the core.
When you choose Spectrotel, you get more than next-level technology. Our method is rooted in direct person-to-person partnerships, providing constant communication, utmost efficiency, and detailed monitoring and tracking to make sure your business is operating at its best. We begin on day one during the discovery phase and continue through the entire life cycle of our partnership, leaving no stone (or solution) unturned.